Privacy Policy

Introduction

Membero ("we", "us", or "our") provides membership management tools to restaurants, clubs, and communities. This Privacy Policy explains how we collect, use, and protect information when you use our service.

Information we collect

We collect information you provide directly, including:

• Account details such as name, email, and venue information.
• Application responses submitted through venue questionnaires.
• Communications you send to us or through the platform.
• Technical data like IP address, browser type, and usage activity.

How we use information

We use collected information to operate the service, process membership applications, communicate with users, improve our product, and meet legal obligations. Venues access applicant data only for their own membership programs.

Sharing

We do not sell personal information. We share data with service providers that help us run the platform (e.g. hosting, analytics), with venues for their own membership operations, and when required by law.

Data retention

We retain personal information for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time, subject to legal retention obligations.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information. Contact us to exercise these rights.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system is perfectly secure, so we cannot guarantee absolute security.

Changes

We may update this policy from time to time. Material changes will be communicated through the service or by email.

Contact

Questions about this policy? Reach out via our contact page.